Legal
Data deletion
If you have messaged a business whose WhatsApp, Instagram or Facebook Messenger account is connected to the AXO messaging service, you can have your conversation data deleted at any time. Details of what we hold are in the privacy policy.
How to request deletion
- Email social@axoplatform.com with the subject line "Data deletion request".
- Tell us which business you messaged, on which channel (WhatsApp, Instagram or Messenger), and the identity you used there — your phone number for WhatsApp, or your username for Instagram and Messenger — so we can locate your conversations.
- We delete your conversation data and identifiers from our systems within 30 days and send you a confirmation when it is done.
What gets deleted
Your messages, the replies sent to you, your platform identifiers and the conversation metadata held by AXO. Note that the business you messaged and Meta Platforms each hold their own copies of the conversation under their own policies — deleting from AXO does not delete your chat history inside your own WhatsApp, Instagram or Messenger apps.
Questions
Anything unclear, write to social@axoplatform.com — a person reads it.